Can''t be improved what can''t be measured: Assessment the maturity level of knowledge management (Case study: KREC)
Behzad Arjmanda - Azadeh Arjmand - Hamid Khajouei
Behzad Arjmanda - Azadeh Arjmand - Hamid Khajouei
Azad University, Kerman, Iran - Alzahra University, Tehran, Iran - Kerman Regional Electricity company, Kerman, Iran
زبان مقاله : انگلیسی |
تعداد صفحات مقاله : 7 صفحه |
نوع مقاله : مقاله شفاهی |
ISC کد مقاله در : ISC1080_345013
چکیده
As the growing role of Knowledge Management (KM) has concerned more attention among managers of pioneer organizations the matter of where and how to start the process emerged through. This study aimed to find and test a standard method to assess the maturity level of KM in a governmental organization of Iran, Kerman Regional Electricity Company (KREC). Searching through tens of different methods which claimed to assess the actual level of KM resulted in one offered by APO organization which seemed to be more culturally adaptive. The main tool of the survey was a proposed questionnaire conducted between a sample of 62 of experts and managers who have over 5 years record of service. Validity and reliability of questionnaire was tested by Cronbach alpha test which resulted in 0.91 that showed optimal validity. Study findings revealed that the KREC is at "Initiation" stage of KM. APO also has developed a division of results into 7 Critical Success Factors (CSF) that in this case it was shown that the company has the upper level in "technology" factors and lower level on "People" factors. The classified results by considering special specifications of target society such as gender, record of service, organizational hierarchy, organizational sections; were analyzed. According to mentioned findings in compare with APO model the main and key step at this level is to define and develop a structured approach toward KM for a cultural and educational development followed by a set of comprehensive trainings for all people engaged in processes especially those who concerned in main processes.کليدواژه ها
Knowledge management ; APO ; KREC ; Maturity levelنحوه استناد به مقاله
در صورتی که می خواهید در اثر پژوهشی خود به این مقاله ارجاع دهید، به سادگی می توانید از عبارت زیر در بخش منابع و مراجع استفاده نمایید:Arjmanda , Behzad , 1394 , Can''t be improved what can''t be measured: Assessment the maturity level of knowledge management (Case study: KREC) , دوازدهمین کنفرانس بین المللی مهندسی صنایع
انتشار دهنده
محل انتشار : دوازدهمین کنفرانس بین المللی مهندسی صنایعمشخصات برگزارکننده همایش : دانشگاه خوارزمی و انجمن مهندسی صنایع ایران
تعداد مقالات : 534
کد اختصاصی :
۹۴۱۵۰-۶۲۳۰۲
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